Return & Replacement Policy

Effective Date: 26/07/2026

Welcome to Mr. Medysine. We are committed to providing genuine, high-quality healthcare, wellness, Ayurvedic, and personal care products. Please read this policy carefully before placing your order.

1. Return Eligibility

For hygiene, safety, and quality reasons, healthcare, wellness, Ayurvedic supplements, medicines, and personal care products are generally non-returnable once delivered.

However, you may request a return or replacement if:

  • You receive the wrong product.
  • The product is damaged during transit.
  • The product is defective.
  • The product is expired at the time of delivery.
  • The delivered item is incomplete or missing.

2. Return Request Process

To initiate a return or replacement request:

  • Contact our customer support within 48 hours of delivery.
  • Share your Order ID.
  • Provide clear photographs or an unboxing video showing the issue.
  • Keep the product in its original packaging until the claim is resolved.

Failure to report the issue within the specified time may result in rejection of the request.

3. Conditions for Acceptance

A return or replacement request will only be accepted if:

  • The product is unused.
  • The original packaging, labels, and seals are intact.
  • The product has not been tampered with.
  • Proof of purchase is provided.

4. Non-Returnable Products

The following products cannot be returned:

  • Opened or used healthcare products.
  • Medicines and supplements that are not damaged, defective, expired, or incorrectly delivered.
  • Personal hygiene and personal care products once opened.
  • Products damaged due to misuse, negligence, or improper storage by the customer.
  • Products purchased during clearance or special promotional offers unless they arrive damaged or defective.

5. Replacement Policy

Eligible products may be replaced instead of refunded, depending on product availability.

If the same product is unavailable, we may:

  • Offer a full refund, or
  • Provide an equivalent product after obtaining your consent.

6. Refusal of Claims

Mr. Medysine reserves the right to refuse a return or replacement request if:

  • The claim is found to be false or fraudulent.
  • The product has been used or altered.
  • The request is made beyond the specified reporting period.
  • The issue resulted from improper handling or storage after delivery.

Customer Support

Mr. Medysine Customer Support

Email: support@mrmedysine.com
Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

We aim to respond to all customer queries within 24–48 business hours.

Policy Updates

Mr. Medysine reserves the right to modify this Return & Replacement Policy at any time. Updated versions will be published on our website and become effective immediately upon posting.

Scroll to Top