Effective Date: 26/07/2026
Welcome to Mr. Medysine. We are committed to providing genuine, high-quality healthcare, wellness, Ayurvedic, and personal care products. Please read this policy carefully before placing your order.
1. Refund Eligibility
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Refunds may be issued for eligible cases, including:
- Wrong product delivered.
- Product damaged during transit.
- Defective product.
- Product expired at the time of delivery.
- Incomplete or missing items.
- Approved order cancellations made before dispatch.
2. Refund Process
If approved:
- Online payment orders will be refunded to the original payment method.
- Cash on Delivery (COD) orders will be refunded via bank transfer, UPI, or another approved payment method after verification.
- Refunds are generally processed within 5–7 business days after approval.
Refund timelines may vary depending on your bank or payment provider.
3. Shipping Charges
- If the return is due to our error, such as a wrong, damaged, defective, expired, or incomplete product, Mr. Medysine will bear the return shipping charges.
- Original shipping charges, if any, are non-refundable unless the error occurred on our part.
4. Refusal of Refund Claims
Mr. Medysine reserves the right to refuse a refund request if:
- The claim is found to be false or fraudulent.
- The product has been used or altered.
- The request is made beyond the specified reporting period.
- The issue resulted from improper handling or storage after delivery.
Customer Support
Mr. Medysine Customer Support
Email: support@mrmedysine.com
Phone: +91-9557629499
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
We aim to respond to all customer queries within 24–48 business hours.
Policy Updates
Mr. Medysine reserves the right to modify this Refund Policy at any time. Updated versions will be published on our website and become effective immediately upon posting.